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One of the first seamless customer relationship management (CRM) systems for WordPress allows you to customize work flow, commerce, data and community with a free or paid version.

Decoding Collaboration Part 1: Can or should news collaboration be forced?

If goals guide form, collaboration’s potential to transform journalism remains largely unrealized. Getting real about large scale impact - are smart networked efforts the future?

The ROI of Customer Experience

Resistance is futile: In today's interactive economy, companies that invest as much in the customer experience as they do on their product yield the greatest return. Here’s how it works!

2012: What we know now on the value of volunteers, intentional conversation and collaboration for non-profit media

Does the key to journalism's prosperous future hinge on making connections among colleagues, between the media and public, and within the industry itself?

100 Reporters

A deliberate experiment connecting professional journalists, citizens and whistle-blowers; a source of stories on corruption worldwide; potential inspiration for your own reporting and engagement.

Engaging Audiences: Measuring Interactions, Engagement and Conversions

A new J-Lab report separates quantity from quality in audience engagement, exploring how to measure meaningful connections and track impact. Packed with case studies, tools and practical tips.

The Story So Far: What We Know About the Business of Digital Journalism

Columbia Journalism Review offers a useful assessment on “what we know [so far] about the business of digital journalism.”
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