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PauPress

One of the first seamless customer relationship management (CRM) systems for WordPress allows you to customize work flow, commerce, data and community with a free or paid version.

JA Better Practices: Sixth annual Free Press Media Reform conference inspires a rich social narrative

To optimize your experience at conferences, formulate a social plan to build a rich narrative and broaden connections. Check out how the JA reached out before, during and after a recent event.

The ROI of Customer Experience

Resistance is futile: In today's interactive economy, companies that invest as much in the customer experience as they do on their product yield the greatest return. Here’s how it works!

dlvr.it

A slick way of integrating social strategy through a single tool, this free and premium-priced service lets you schedule automated updates to social media sites, improve message delivery and SEO.

JA How-To: Social tools you can use to grow your business

JA How-To: Social tools you can use to grow your business Experts predict 2013 will be the “first year that social media eclipses search as the leading source of referral traffic to publishers.”

JA Network Profile: The Breaking News Network explores new ways of expressing media

Supporting each city's civic groups, arts organizations and causes, a network with a local social presence in over 300 cities strives to be a “PBS of social media sourced news.”

JA Resource Q&A: “Building a great community”

Are comment threads on your site an asset or liability? Highlights from a Q&A with Disqus VP Ro Gupta on ways to improve the experience of online conversation, build community and tie in revenue.

Disqus

Designed to play well with WordPress, Tumblr, Drupal, Blogger, HTML and JS. A drag or drop comment system offering a free version you can experiment with to encourage an active online community.

JA Resource Q&A: A social strategy of “purpose and intention”

Whether you’re part of a large media company or a solo show, how to build a social management system that’s organized and strategic. Highlights from a JA resource Q&A.

JA Revisits: Ashoka and The Christian Science Monitor find “resonance”

Nuggets of knowledge for a new day. Collaboration partners Ashoka and The Christian Science Monitor share insights from an experiment inviting news consumers to engage for change.
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